مطلوب مدير مبيعات للعمل لدى فنادق ومنتجعات ويندهام في قطر 30\3\2019

Job Summary

The Director of Sales (in conjunction with the Sales Team) conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves key performance objectives.

General Requirements

· Work with the Area/Outbound Sales Offices and the General Manager to ensure understanding of sales strategy and effective implementation of this strategy for the Hotel

· Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.

· Analyze market information by using sales systems and implement strategy to achieve property’s financial room and catering goals

· Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely and complete information.

· Compile and/or direct the preparation of Actively participate and complete the preparation of the annual Sales & Marketing plans, quarterly updates and the annual Budget

Fundamental Requirements

· Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event

· Develop and manage relationships with key stakeholders, both internal and external

· Works collaboratively with off-property sales channels (e.g., OSO, ASO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicate.

· Attend customer events, trade shows and sales missions to maintain, build or develop key relationships with OSO/ASO Managers and customers

Human Resources

· Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counselling / disciplinary issues.

· Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances

· Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. AES, Success Matters, Probation reviews etc.

· Ensure that the administration of the 3-month/5 month review (where applicable) process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties

Communication

· To conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication.

· Conducted weekly documented 121’s with all direct reports

· Share all relevant information with GM in weekly 121’s

· Monthly HOD Meeting

· Weekly Exec Com Meeting

· Quarterly all Hotel Meeting

· Monthly Business Review Meeting

Finance

· Prepare the expenses budget in conjunction with HOD’s

· Ensure vacation, PH and lieu days are used to the needs of the business

· Review with the DoF/DHR the payroll figures and challenge the HOD’s with regards to over spending and casual usage

· Ensure that the payroll is submitted to HR on the agreed date

Management

· Train and develop the team and provide support when required

· Ensure all direct reports have an PDP to achieve their goals

· Ensure that effective communication flow is maintained at all times

· Actively participate in the community involvement projects and initiatives together with the hotel’s management team

· Maintaining a business environment based on the Code of Conduct and Company Vision

Education & Experience

· At least 4+ years in a leading position in Sales department

· Able to lead and manage a large team

· Knowledgeable with all aspects of the Sales function

· Familiarity with and knowledge of Qatar hospitality industry

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