مطلوب موظف استقبال للعمل لدى Premier Inn Hotels LLC في دبي وأبو ظبي الإمارات العربية 24\6\2019
المسمى الوظيفي : موظف استقبال
الجهة الموظفة : Premier Inn Hotels LLC
مكان العمل : دبي – أبو ظبي
دولة العمل: الإمارات العربية
What is the purpose of the job?
As a Receptionist, you will be responsible for providing a friendly, welcoming and efficient service to all hotel guests in line with the hotels vision and values on customer satisfaction. And every day to constantly elevate the guest care quality and provide a fantastic service that our guests love.
Your day-to-day work:
- Ensure the reception area is operated in a highly efficient manner in order to create a positive lasting impression on all our guest, visitors, suppliers and other external parties in line with our brand standards.
- Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
- Answer telephone calls promptly and clearly in a polite and helpful manner.
- Be fully aware of all promotions, room prices, activities and events in the surrounding area to provide accurate information to guests.
- Ensure check in and check outs are followed as per the Premier Inn brand standard.
- Ensure payments are dealt with according to hotels standards and the companys cash handling procedures.
- To ensure that all reservations and cancellations are processed efficiently.
- Identify corporate leads and build long-term relationships for the benefits of both parties.
What are we looking for?
Education and Experience:
- You will be likely to have minimum of one year experience in Reception department of a branded hotel.
- High School Diploma preferred.
- Advanced English language.
- Advantage is a Russian / Arabic language.
Skills and Competencies:
- Customer-oriented approach.
- Knowledge of Opera (PMS).
- Excellent communication skills.
- Strong attention to details.
- Flexible, agile and able to work under
- Ability to work both independently and in a
- Proactive and excellent organizational
- Ability to provide exceptional customer
service to our guests.
What we offer
At Premier Inn, you will have a competitive benefits package, rewards and recognition. We offer, accommodation, transportation, medical insurance, air tickets, food entitlement and allowance and a competitive basic salary. You will have opportunities to develop and grow. The chance to build yourself a long and varied career doing something you really love.
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