مطلوب وكيل مكتب استقبال للعمل لدى فندق فور سيزن في الدوحة قطر 10\6\2019
المسمى الوظيفي : Front Desk Receptionist
الجهة الموظفة : Four Seasons
مكان العمل : الدوحة
دولة العمل: قطر
Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.
In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:
“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.
Join our Team
- Work on a team that is built on mutual respect, collaboration, excellent service.
- Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
- Four Seasons have been ranked in FORTUNE Magazine’s 100 best companies to work for since 1998.
Four Seasons Hotel Doha:-
Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler’s haven fashioned to the finest international standards. It is the centerpiece of Doha’s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 232 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st century conveniences.
Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.
- Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
- Actively shares with the guest the exclusivity of hotel services, enhanced room product offerings and the unique food and beverage options at Goldfinch Tavern in order to maximize the guest’s in-house experience.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Ensures recommendations are made based on local knowledge & hotel practices.
- Assure that desk collateral and information for restaurants, museums, attractions, maps and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
- Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
- Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
Preferred Qualifications and Skills
- Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.
- Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues.
- Works harmoniously and professionally with co-workers and supervisors.
- Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
- Excellent written and verbal grammar and composition skills.
Opportunities to build a successful career with global potential
Unique strong culture – diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Hotel will apply for the work authorization for a successful candidate.