وظائف بقسم المبيعات لدى شركة DHL Express في الكويت 29\4\2019
الوظيفة الشاغرة : Retail Sales Agent
The Counter Advisor is responsible for answering customer inquiries both over the phone and across
the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHLs products and value-added services.
- Act as an ambassador for DHL at all times and attend to customer needs in a
professional, friendly and courteous manner.
- Ensure that a high level of professional rapport is developed and maintained with all
- Follow up on all customer enquiries and direct customer to the correct DHL department
where further information is required.
- Maintain proactive work processes to ensure teamwork, shuttle procedures and overall
base performance is achieved.
- Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
- Problem Solving
- Customer Orientation
- Planning and Organizing
- Decision Making
- Results Orientation
- Communication Skills
- Self Management
- Attention to Detail
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