الرئيسية > وظائف خدمة عملاء في الإمارات > وظائف خدمة عملاء شاغرة لدى Fairmont Hotels & Resorts في دبي الإمارات العربية 29\6\2019

وظائف خدمة عملاء شاغرة لدى Fairmont Hotels & Resorts في دبي الإمارات العربية 29\6\2019

وظائف خدمة عملاء شاغرة لدى Fairmont Hotels & Resorts في دبي الإمارات العربية 29\6\2019

المسمى الوظيفي : Front Office Agent
الجهة الموظفة :
Fairmont Hotels & Resorts
مكان العمل : دبي
دولة العمل: الإمارات العربية

Summary of Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

  • Register and room all guest arrivals according to established procedures
  • Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
  • Maintain cashier float and ensure accurate daily report of all money received
  • Cash hotel guests’ personal and travelers checks and assist with currency exchange
  • Keep abreast of all modifications to accounting policies and procedures
  • Attend to guests’ request of using the service of safety box at all times
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
  • Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
  • Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
  • Ensure that the guests depart the hotel with a positive impression of hotel service
  • Perform the audit balances and prepare all reports for audit in an orderly fashion
  • When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
  • Maintain comprehensive knowledge of standard reservation procedures
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure front desk work area is kept clean and in an orderly state at all times
  • Is fully aware of the Credit policy
  • Adhere to OH&S policies and procedures
  • Perform related duties and special projects assigned

Qualifications:

• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Experience:
  • Minimum 2 years Guest Relations experience preferably in a four or five star hotel
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