الرئيسية > وظائف خدمة عملاء في الإمارات > وظائف خدمة عملاء شاغرة لدى Maersk Group في دبي الإمارات العربية 12\6\2019

وظائف خدمة عملاء شاغرة لدى Maersk Group في دبي الإمارات العربية 12\6\2019

وظائف خدمة عملاء شاغرة لدى Maersk Group في دبي الإمارات العربية 12\6\2019

المسمى الوظيفي : Customer Service Agent – عميل خدمة عملاء
الجهة الموظفة : Maersk Group
مكان العمل : دبي
دولة العمل: الإمارات العربية

Key responsibilities 

– Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams.

  • Receive and resolve customers queries via all communication channels.
  • Complete pro-active and self initiate face to face visits with customers for client maintenance, and resolution of specific issues.
  • Identify ways in which cost effective value adding service can be provided to specific clients.
  • Ask customers for additional, profitable cargo, either in response to Sales opportunities or own opportunities.
  • Execute new customer on boarding process to the standard required based on the specific activities outlined.

We are looking for 

– An energetic candidate who will grow along with the company.

  • Possessing demonstrated skills such as communication skills i.e. verbal, written as well as proficiency in English.
  • Ability to handle change energetic, passionate and fast to learn new things.
  • Building solid rapport over the phone and maintain a strong network of customers overcoming objections making decisions.
  • Ability to work under pressure and stay organized with the ability to prioritize.
  • Ability to pitch ideas and think outside the box.
  • Degree qualified.

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