وظائف شاغرة لدى الخطوط الجوية القطرية في الدوحة قطر 2\12\2019
المسمى الوظيفي: موظف خدمة عملاء
الجهة الموظفة : الخطوط الجوية القطرية
مكان العمل : الدوحة
دولة العمل : قطر
In this role you will be part of the Customer Care Department with the responsibility to manage customer feedback; you will manage the feedback process with customers through the entire cycle from analysing the feedback request, leading the investigation process through to finalising the resolution and necessary response and to submit compensation proposals for approval. You will directly manage the customer facing communication and you will be the final approver on all cases not leading to compensation.
You will play an important role in the continuous improvement initiatives for the airline by highlighting recurring causes of service failures and you will participate in ongoing forums to optimise the Customer Experience journey. The role requires continuous coordination with functional departments at Head Office and Outstations to gather information and carry out background investigations with regards to customer feedback and complaints.
You must hold a Bachelor Degree or equivalent, with excellent level in spoken and written English; you must have minimum 4 years of job related experience in customer relations roles, preferably in the travel/airline industry, with knowledge of airline policies and procedures.
The role requires a high proactive, timely approach to problem resolution, including progress action with internal departments.
You must have strong communication, team-working, analytical and IT skills. We seek individuals who have a strong customer service ethic, empathy with a diverse and challenging set of customer requirements and a belief that service recovery and customer retention are essential to the success of the business. Resilience and ability to work under pressure are essential attributes in this role.