الرئيسية > وظائف منوعة في المغرب > وظائف شاغرة ومنوعة لدى سلسلة فنادق ومطاعم هيلتون – المغرب

وظائف شاغرة ومنوعة لدى سلسلة فنادق ومطاعم هيلتون – المغرب

وظائف شاغرة ومنوعة لدى سلسلة فنادق ومطاعم هيلتون – المغرب

تفاصيل الوظائف :

Group, Conference, and Events Manager

What will I be doing?

As Group, Conference, and Events (GCE) Sales Manager, you will manage the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GCE) Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Maximise all Group, Conference, and Event revenue opportunities
  • Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
  • Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
  • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
  • Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
  • Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company
  • Organise hotel promotional activities

What are we looking for?

A Group, Conference and Events Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
  • Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
  • Excellent selling capability and an ability and desire to coach selling techniques to their team
  • Excellent organisational and planning skills
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

تقدم للوظيفة

Reservations Manager

What will I be doing?

As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Maximise occupancy levels by reviewing and revising revenue strategies
  • Work with the Sales and Events Teams to maximise corporate and group rates
  • Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
  • Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy
  • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
  • Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
  • Assist in the recruiting, managing, training and developing of the Team
  • Participate in the organisation of hotel promotional activities

What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience with reservations in the hotel/leisure sector
  • Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
  • Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
  • Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
  • Excellent organisation and planning skills
  • Accountable and resilient
  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role
  • Relevant degree, in a business discipline, from an academic institution
تقدم للوظيفة

Hygiene Manager

What will I be doing?

The Hygiene Manager is responsible for the maintenance/upgrade of sanitation and hygiene standards to ensure all food served to guests and employees are free of microbiological, chemical and physical contamination and all work areas conform to required Hygiene and Sanitation levels. Specifically, the Hygiene Manager will perform the following tasks to the highest standards:

  • Propose and maintain minimum standards in all work areas, stores, receiving and disposal areas to adhere at all times to required hygiene standards
  • Responsible for effective and efficient maintenance of records related to the Hotel’s sanitation and hygiene efforts/program
  • Formulates and maintains an up-to-date methodology manual that is constantly available for use and review by the section personnel
  • Responsible for promoting effective dissemination coordination with the rest of the staff in the Hotel
  • Responsible for the office/section area being clean and orderly with an organized and efficient workflow
  • Performs special assignments and projects assigned to the office by the superiors
  • Conduct and chair the FSS Monthly Meeting
  • Monitors, assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment
  • Is part of the Hotel’s Sanitation Team, which conducts monthly sanitation inspections throughout all food handling areas and generate respective reports
  • Continually liaises with external agencies (laboratory, government bureau, health practitioners, etc.) on sanitary matters.

What are we looking for?

A Hygiene Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully full this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Minimum two to three years work experience as Hygiene Manager in a hotel or similar large restaurant complex, preferable prerequisite is experience in the Hotel industry
  • Responsible self-starter, capable of handling multi-faceted projects and of working under pressure
  • Good communication and guest relation’s skills, a proactive problem solver
  • Creative with international culinary focus and flare. Attention to detail
  • Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of team members
  • Equips and motivates team members to achieve predetermined goals, installing and maintaining appropriate empowerment Programs
  • Personable and pleasant to deal with. Reliable and approachable
  • Positive can do attitude and flexible approach manages with humility
  • High degree of integrity. Strong leadership. Nurtures and develops team members, encouraging innovation
  • Good personal grooming and personal presentation
  • Understands and respects local culture, able to adapt to changing environment
  • Holds a qualification in Kitchen Production, Butchery and Management
  • Able to develop close communications and relationships with team members
  • Good computer skills. – Effective trainer, experienced in the delivery of skills training
  • Familiar with current culinary trends and methods
  • Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards Certifications
  • Bachelor of Food Science
  • GMP (Good Manufacturing Practice)
  • HACCP (Hazard Analysis and Critical Control Point) – ISO 22000 (Food Safety Management System)/ Quality Management System ISO 9001
  • OHSAS 18001 (Occupational Health and Safety management System)
  • Train the Trainers – Facilitator
  • Environment Management System ISO 14001
  • GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process
  • NOTICE: Standing, bending, stooping, and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times

تقدم للوظيفة

Security Manager

What will I be doing?

As a Security Manager, you are responsible for directing and coordinating the activities of security personnel, coordinating with government and law enforcement agencies, and organising patrolling of the property to deliver a safe Guest and Member experience. A Security Manager will also be required to liaise with the Hilton Safety/Security director on important matters and ensure that hotel is in compliance with all local safety regulations and emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Maintain good communication and work relationships in all areas of the hotel
  • Coordinate with government and law enforcement agencies as necessary
  • Coordinate additional personnel for Conference and Banqueting functions
  • Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
  • Assist the hotel in complying with Local Fire Safety Legislation
  • Assist the hotel with Local Safety Legislation being specifically responsible for compliance of the security department
  • Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
  • Inquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police
  • Liaise with the Hilton Safety/Security director on the implementation of Company Policies, guides, and matters of mutual interest
  • Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
  • Prepare incident reports
  • Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
  • Plan, deliver and facilitate regular staff awareness training
  • Be fully conversant of company terrorist procedures and convey to staff
  • Be fully conversant with hotel Fire and Emergency procedures
  • Responsible for management of key control within all departments

What are we looking for?

A Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Organised and systematic approach to problem solving
  • Security industry experience in managerial capacity
  • Ability to listen and respond to demanding guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in same or similar role
  • First Aid
  • Fire fighting qualification
  • IT proficiency
  • Fire combat training

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